S+MP: Mindre styrning ska stärka välfärden

New Public Management (NPM) is a management/development system that is utilized in companies, agencies and countries in their entirety. This system emphasizes the concept that ideas used in the private sector must be successful in the public sector. NPM discussion and investigation of economic and political systems in various countries have helped modernized the public sector and policies on a global spectrum. New Public Management is viewed as a more efficient means of attaining the same product or service; however citizens are viewed as customers and public servers/administrators hold the title of Public Manager. NPM tries to realign the relationship between expert managers and their political superiors making a parallel relationship between the two. Under NPM, Public Managers have incentive-based motivation and have greater discretion (as opposed to a regulated outcome per scenario, regardless of situation). NPM relies heavily on disaggregation, customer satisfaction, entrepreneurial spirit, and the "Rules of the Game." Proper utilizing of the NPM system allows "the expert manager to have a greater discretion.". "Public Managers under the New Public Management reforms can provide a range of choices from which customers can choose, including the right to opt out of the service delivery system completely".