Samsung: Vi ska berätta om Note 7-kaoset inom kort
Samsung är redo att lämna höstens fiasko med de brinnande Galaxy Note 7-telefonerna bakom sig, skriver DI. Enligt Mark Notton, företagets europeiska produktchef för mobiltelefoni, är utredningen om vad som hände med de exploderande batterierna inte helt klar.
– Inom de närmaste veckorna ska vi kunna berätta vad som gick fel och vad vi har lärt oss av detta, säger han till tidningen.
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Samsung Galaxy Note 7
Wikipedia (en)
Samsung Galaxy Note 7 (marketed as Samsung Galaxy Note7) is a discontinued Android phablet smartphone that was produced and marketed by Samsung Electronics. Unveiled on 2 August 2016, it was officially released on 19 August 2016 as a successor to the Galaxy Note 5. Although it is the sixth main device in the Galaxy Note series, Samsung branded its series number as "7" instead, so that consumers would not perceive it as being inferior to the flagship Samsung Galaxy S7.
The Galaxy Note 7 is an evolution of the Galaxy Note 5 that inherited hardware components and improvements from the Galaxy S7, including the restoration of expandable storage and IP68 water resistance, and new features such as a dual-sided curved display, support for high-dynamic-range (HDR) color, improvements to the bundled stylus and new software features which utilize it, an iris recognition system, and a USB Type-C port. Demand for the Galaxy Note 7 on-launch was high, breaking pre-order records in South Korea and causing international releases to be delayed in some markets due to supply shortages. The Galaxy Note 7 also received positive reviews from critics, praising the quality of its construction, HDR support, as well as its streamlined user interface, although it was panned for its high price and increasing similarities in overall specifications to the main Galaxy S series phones.
On 2 September 2016, Samsung suspend sales of the Galaxy Note 7 and announced an informal recall, after it was found that a manufacturing defect in the phones' batteries had caused some of them to generate excessive heat, resulting in fires and explosions. A formal U.S. recall was announced on 15 September 2016. Samsung exchanged the affected phones for a new revision, which utilized batteries sourced from a different supplier. However, after reports emerged of incidents where these replacement phones also caught on fire, Samsung recalled the Galaxy Note 7 worldwide on 10 October 2016, and permanently ceased production of the device on 11 October. Due to the recalls, Samsung has issued software updates in some markets that are intended to cripple the device's functionality, including restricting battery capacity, and blocking their ability to connect to wireless networks.
The recall had a major impact on Samsung's business in the third quarter of 2016, with the company projecting that its operating profits would be down by 33% in comparison to the previous quarter. Credit Suisse analysts estimated that Samsung would lose at least US$17 billion in revenue from the production and recall of the Galaxy Note 7.
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